01 Q:After long-distance transportation, when receive folding bike if you can’t open the magnetic clasp what can you do?
A:If this happens, use a hexagon wrench to dismount iron piece out, unfolding the bike, and re-mount the iron piece back.
02 Q:The mounting direction of the pedal
A:Left and right pedal, respectively marked "L" and "R". "L" on the left represents the progressive direction, "R" Representing the Direction of the right. Because of screw mounting in opposite sides of the pedal, so that in the forward direction as a reference sequence on both sides of the pedals are installed, you can scroll forward mounted tight. (Note: Note to align the mounting screw, otherwise it easily lead to pedal slide, even in cases when pedaling around it occurred)
03 Q: After receiving the bicycle you may find the tube crooked how to do with it? Is it a quality problem?
A:After long-distance transport, when you unfold the bike you may find the front unstraight , and not perpendicular to the direction of the front wheels. Front errors can be corrected by adjusting our products owing to the optimization design in head parts. It’s quite easy for adjustment methods in different models, you can contact the customer service staff
04 Q:What can we do with abnormal sounds in Front and Rear derailleur?
A:Most folding bikes have rear shifting function, after receiving the bike, try to take a test ride and feel the shift at a slight turning, to make sure you can shift the different gears naturally and smoothly . Our products transmission can be used with fast trim function. You can manually resolve quickly. Bicycle is object, in which gears are precise parts, after delivery of long-distance transport; after receiving the bicycle it’s inevitably needed to look at and check shifting system . then you need to make an adjustment for normal use.
05 Q:My strength is small, the folding clasp is very tight. what can I do to open it?
A:When folding the bike, such as feeling obviously struggled to open or close the quick release. You can adjust quick-release buckle to tighten elastic intensity modulation. Our products are built by using the quick-release buckle rapid adjustment screw, which can be adjusted to fit the elastic force you use. (Note: The folding clasp cannot be adjusted too loosely, otherwise it may result in looseness of folding clasp, greatly reducing the use of strength)
06 Q:My strength is small, the folding clasp is very tight. what can I do to open it?
A: When folding the bike, such as feeling obviously struggled to open or close the quick release. You can adjust quick-release buckle to tighten elastic intensity modulation. Our products are built by using the quick-release buckle rapid adjustment screw, which can be adjusted to fit the elastic force you use. (Note: The folding clasp cannot be adjusted too loosely, otherwise it may result in looseness of folding clasp, greatly reducing the use of strength)
07 Q:when brake sounds abnormally how to do? Is it bad brake?
A: If you buy a bike equipped with fenders, when found fender deformed slightly after express transportation there may be in the case of a metal support legs slight bent but fender itself is elastic , which is difficult to deform. By correcting the metal support leg to the right position we can quickly resolve this.
08 Q:My folding bike (the front or seat cushion) is liable to sink, is it a quality problem?
A:Since the front and the seat of folding bike are highly adjustable and fixed height position is locked by the quick release, if the quick release is not tightened, it may easily lead to subsidence during use. If this happens, open the quick release, tighten the nut and adjust, close it.
09 Q:When riding and feeling abnormal sound from pedaling how to solve?
A:Such circumstances you may apply some lubrication to the pedal shaft to eliminate abnormal sound, if such problem occurs repeatedly, please contact the customer service staff.
10 Q:I purchased a single-speed bike, when riding if feel the chain is too tight, but it won’t influence your riding experiences. Whether we can adjust the chain tension?
A:single-speed bike by adjusting the longitudinal position of the rear wheels to achieve the tightness of the chain adjustment, specific methods can contact customer service staff.
11 Q:stand with the opposite direction of the front wheels of a mountain bike
A:In order to prevent the vertical collision damage during transportation, our mountain bike product packaging will first level twist 180 ° (ie, opposite to the forward direction) and then packing, after receiving mountain bike, you can twist mountain bike stem 180 ° to install the front.
12 Q:About color difference issues
A:products are photo taken by professional photographer during the shoot it may be due to the lighting and background and other reasons, or because of different monitors and comparing with physical color there is slight difference, please understand.
13 Q: when I received the goods the model is correct, but there are some small parts with a slightly different comparing with original description? What’s the problem?
A: Due to different production batches, some parts upgrades are subject to change, will vary with the pictures after you may receive, I am afraid we’re unable to notice, we ensured configuration changes will only be higher than the original configuration and will not downgrade
14 Q:After receiving bicycles do we need to adjust it?
A:We have adjusted the bike properly 95% for customers after receiving the express. You need to install right pedal and inflate the tire, such as buying a mountain bike, the installation procedure is slightly more complicated, please refer to our aftermarket installation tutorial. Bicycle belongs big-ticket items, after delivery of the long-distance bumpy transport, you may need to fine-tune the bike when you receive the goods, such as variable-speed tuning, brake tuning, as well as fine-tuning the front, if there are problems please contact customer service staff.